LIFE SOLUTIONS COUNSELING
4145 SW Watson Ave Suite 350
Beaverton, OR 97005
Phone: (503) 914 2749
WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUR BLOG, WEBSITE OR APP?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
WHEN DO WE COLLECT INFORMATION?
We collect information from you when you register on our site, fill out a form or enter information on our site.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
HOW DO WE PROTECT VISITOR INFORMATION?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
DO WE USE ‘COOKIES’?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
THIRD PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
THIRD PARTY LINKS
We do not include or offer third party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
Users are able to change their personal information:
- By logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking
COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
FAIR INFORMATION PRACTICES
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur, we will notify the users via email within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Process orders and to send information and updates pertaining to orders
- We may also send you additional information related to your product and/or service.
To be in accordance with CANSPAM we agree to the following:
- NOT use false, or misleading subjects or email addresses
- Identify the message as an advertisement in some reasonable way
- Include the physical address of our business or site headquarters
- Monitor third party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly
- Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Notice of Privacy Practices for clients of Life Solutions Counseling
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED, AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW THIS NOTICE CAREFULLY.
We are required to provide this Notice to you by the Health Insurance Portability and Accountability Act (“HIPAA”). As part of our
professional practice, we maintain personal information about you and your health. State and federal laws protect your health information by
limiting its uses and disclosures. “Protected health information” (“PHI”) is information about you, including demographic information,
that may identify you or be used to identify you, and that relates to your past, present, or future physical or mental health or condition,
the provision of health care services, or the past, present or future payment for the provision of healthcare.
Your Rights Regarding Your PHI. You have the following rights regarding PHI we maintain about you:
- Right of Access to Inspect and Copy. You have the right, which may be restricted only in certain circumstances, to inspect and copy PHI that we maintain about you. We may charge a reasonable, cost-based fee for copying and be transmitting your PHI. To receive a copy of your PHI, you may make a written request to our office.
- Right to Amend. If you believe the PHI we have about you is incorrect or incomplete, you may ask us to amend the information although we are not required to agree to the amendment.
- Right to an Accounting of Disclosures. You have the right to request a copy of the required accounting of disclosures that we make of your PHI.
- Right to Request Restrictions. You have the right to request a restriction or limitation on the use or disclosure of your PHI for treatment, payment, or health care operations. We are not required to agree to your request.
- Right to Request Confidential Communication. You have the right to request that we communicate with you in a certain way or at a certain location. We will accommodate reasonable requests without asking for your rationale.
- Right to a Copy of this Notice. You have the right to a copy of this notice.
- The right of Complaint. You have the right to file a complaint in writing with our Privacy Officer or with the Secretary of Health and Human Services if you believe we have violated your privacy rights. We will not retaliate against you for filing a complaint.
If you have any questions about this Notice of Privacy Practices, please contact our Privacy Officer at Life Solutions Counseling 4145 SW Watson Ave Suite 350 Beaverton, OR 97005 (503) 914-2749.
Examples of How We May Use and Disclose PHI About You
Listed below are examples of the uses and disclosures that we may make of your protected health information (“PHI”). These examples are not meant to be exhaustive. Rather, they describe types of uses and disclosures that may be made.
- Uses and Disclosures of PHI for Treatment, Payment, and Health Care Operations Treatment. Your PHI may be used and disclosed by us for the purpose of providing you with healthcare treatment. To coordinate and manage your care, we may disclose your PHI to others of your current providers, and to the extent you have not raised an objection in writing, to your prior providers, or to other persons, including family
members, involved in your care.
- Payment. We may use your PHI in connection with billing statements we send to you.
With your authorization, we may disclose your PHI to third party payers to obtain information concerning benefit eligibility, coverage, and remaining availability, as well as to submit claims for payment. We may disclose PHI for medical necessity and quality assurance reviews.
- Health Care Operations. We may use and disclose, as needed, your PHI for the health care operations of our professional practice in support of the functions of treatment and payment. Such disclosures would be to Business Associates to provide planning, quality assurance, peer review, administrative, legal, or financial services to assist us in the delivery of your health care.
Other Uses and Disclosures Not Requiring Your Authorization or Opportunity to Object
- When Required by Law. We may use or disclose your PHI to the extent that the use or disclosure is required by law, made in compliance with the law, and limited to the relevant requirements of the law. Examples are public health reports, notifying appropriate health authorities regarding particular communicable diseases, abuse and neglect reports, law enforcement reports, and reports to coroners and medical
examiners in connection with an investigation of deaths. In addition, we must make disclosures to the Secretary of the Department of Health and Human Services for the purpose of investigating or determining our compliance with the requirements of the Privacy Rule.
- For Health Services Oversight. We may disclose your PHI to a health oversight agency for activities authorized by law, such as our professional licensure. Oversight agencies may include government agencies and organizations that audit their provision of financial assistance (such as third-party payers).
- Abuse or Neglect. We may disclose your PHI to a state or local agency authorized by law to receive reports of abuse or neglect. The information we disclose is limited to that information which is necessary to make the mandated report.
- A threat to Health or Safety. We may disclose PHI when necessary to minimize an imminent danger to the health or safety of you or any other individual.
- Criminal Activity on Our Business Premises. We may disclose your PHI to law enforcement officials if you have committed a crime on our premises or against our staff.
- Appointment Reminders. We may use your PHI to contact you to remind you of your appointments or for the purposes of rescheduling appointments.
- Business Associates. We may disclose your PHI to Business Associates that are contracted by us to perform health care operations or payment activities on our behalf, which may involve their collection, use, or disclosure of your PHI. Our contract with them must require them to safeguard the privacy of your PHI.
- Compulsory Process. We will disclose your PHI if a court of competent jurisdiction issues an appropriate order. We will disclose your PHI if
(1) we have been notified in writing at least fourteen days in advance of a subpoena or other legal demand,
(2) no qualified judicial or administrative order has been obtained,
(3) we have received satisfactory assurances that you received notice of an opportunity to have limited or quashed the discovery demand, and (4) such time has elapsed.
Uses and Disclosures of PHI With Your Written Authorization.
- We may make other uses and disclosures of your PHI with the written authorization of you or your personal representative. You may revoke this authorization in writing at any time, unless we have already taken an action in reliance on the authorization of the use or disclosure you permitted. An example would be continuing to bill for health care services already rendered.
If you believe we have violated your privacy rights, you may file a complaint in writing to our Privacy Officer, specified on the first page of this Notice. We will not retaliate against you for filing a complaint. You may also file a complaint with the U.S. Secretary of the Department of Health and Human Services.
We understand that your healthcare information, including counseling appointments, is personal. We are committed to maintaining the confidentiality of this information and providing you with information regarding our privacy practices. Information about your appointments at the Life Solutions Counseling is confidential and cannot be disclosed to others without your written consent. Any recorded information about your appointments at Life Solutions Counseling will not be part of your academic record. Life Solutions Counseling complies with state and federal laws regulating confidentiality as well as professional ethical codes. There are some exceptions to confidentiality, typically involving an imminent risk of self-harm or abuse of others.
If you have any questions or concerns about Life Solutions Counseling’s confidentiality policies, please contact the Therapeutic Services Coordinator at 217-333-3704. Life Solutions Counseling has chosen to adopt some of the provisions of the Health Insurance Portability and Accountability Act (HIPAA) because they represent excellent standards of professional practice in regards to privacy and confidentiality. The Counseling Center may use or disclose your protected health information (PHI) for treatment and health care operations purposes only with your written authorization. The Center may also use or disclose PHI for purposes outside of treatment or health care operations when your written authorization is obtained. You may revoke all such authorizations at any time, provided each revocation is in writing. You may not revoke an authorization to the extent that the Counseling Center has relied on that authorization in providing services on your behalf.
Limits of Confidentiality
Life Solutions Counseling may use or disclose PHI without your consent or authorization in the certain circumstances, including the following:
- Child Abuse – If your counselor has reasonable cause to believe a child known to him/her in his/her professional capacity may be an abused child or a neglected child, your counselor must report this belief in accordance with the Abused and Neglected Child Reporting Act.
- Adult and Domestic Abuse – If your counselor has reason to believe that an individual (who is protected by state law) has been abused, neglected, or financially exploited, he/she must report this belief in accordance with the Illinois Elder Abuse and Neglect Act.
- Serious Threat to Health or Safety – If your counselor believed that you present an imminent, serious risk of physical or mental injury or death to yourself, he/she may make disclosures he/she considers necessary to protect you from harm. If you communicate to your counselor a specific threat of imminent harm against another individual or if he/she believes that there is clear, imminent risk of physical or mental injury being inflicted against another individual, he/she may make disclosures that he/she believes are necessary to protect that individual from harm in accordance with the Law.
All the above privacy policies, as well as exceptions to confidentiality, apply to online counseling. A counselor should always ensure secure encryption and a safe location for clients records.
We will be sure to inform clients of the part they need to play in making an online session secure:
- Make sure to log out after a session especially if you share a computer with your family.
- It is not advisable to conduct a session on your workplace computer
- Create a secure space before your session starts so that you are not within earshot of family members or other people.
- Be sure that your side of the conversation is also encrypted by logging into a secure client portal or downloading HIPPA approved software to your computer
- Remember that e-mails can be intercepted and chat sessions hijacked unless both parties protect them with encryption. Make sure all communication is safe, not just the video session
- Make sure there is a procedure to follow if your connection is spotty or you get disconnected.
- At Life Solutions Counseling clients need the latest update of Adobe Flash Player, webcam, microphone, and a high-speed internet connection to engage in online counseling. Cable or DSL with a minimum download speed of 3Mbps and minimum upload speed of 384Kbps is adequate.
Life Solutions Counseling offers safe and secure video sessions within a protected client portal. There are no software downloads which makes it very simple to use on both ends.
Secure Electronic Records
Client records are securely stored online for seven years. After this, the data will be erased both by wiping the data and physically destroying the hard drives. We will always use as a certified company to destroy data on our site. We maintain secure records and client information thanks to our state of the art encryption system. All notes, files, and information are backed up hourly using a 256-bit encryption process at our Tier IV data center.
The effective date of this Notice is May 20, 2018.