We understand that your healthcare information, including counseling appointments, is personal. We are committed to maintaining the confidentiality of this information and providing you with information regarding our privacy practices. Information about your appointments at the Life Solutions Counseling is confidential and cannot be disclosed to others without your written consent. Any recorded information about your appointments at Life Solutions Counseling will not be part of your academic record. Life Solutions Counseling complies with state and federal laws regulating confidentiality as well as professional ethical codes. There are some exceptions to confidentiality, typically involving an imminent risk of self-harm or abuse of others.

If you have any questions or concerns about Life Solutions Counseling’s confidentiality policies, please contact the Therapeutic Services Coordinator at 217-333-3704. Life Solutions Counseling has chosen to adopt some of the provisions of the Health Insurance Portability and Accountability Act (HIPAA) because they represent excellent standards of professional practice in regards to privacy and confidentiality. The Counseling Center may use or disclose your protected health information (PHI) for treatment and health care operations purposes only with your written authorization. The Center may also use or disclose PHI for purposes outside of treatment or health care operations when your written authorization is obtained. You may revoke all such authorizations at any time, provided each revocation is in writing. You may not revoke an authorization to the extent that the Counseling Center has relied on that authorization in providing services on your behalf.

Limits of Confidentiality

Life Solutions Counseling may use or disclose PHI without your consent or authorization in the certain circumstances, including the following:

  • Child Abuse – If your counselor has reasonable cause to believe a child known to him/her in his/her professional capacity may be an abused child or a neglected child, your counselor must report this belief in accordance with the Abused and Neglected Child Reporting Act.
  • Adult and Domestic Abuse – If your counselor has reason to believe that an individual (who is protected by state law) has been abused, neglected, or financially exploited, he/she must report this belief in accordance with the Illinois Elder Abuse and Neglect Act.
  • Serious Threat to Health or Safety – If your counselor believed that you present an imminent, serious risk of physical or mental injury or death to yourself, he/she may make disclosures he/she considers necessary to protect you from harm. If you communicate to your counselor a specific threat of imminent harm against another individual or if he/she believes that there is clear, imminent risk of physical or mental injury being inflicted against another individual, he/she may make disclosures that he/she believes are necessary to protect that individual from harm in accordance with the Law.

Online Counseling:

All the above privacy policies, as well as exceptions to confidentiality, apply to online counseling. A counselor should always ensure secure encryption and a safe location for clients records.

We will be sure to inform clients of the part they need to play in making an online session secure:

  • Make sure to log out after a session especially if you share a computer with your family.
  • It is not advisable to conduct a session on your workplace computer
  • Create a secure space before your session starts so that you are not within earshot of family members or other people.
  • Be sure that your side of the conversation is also encrypted by logging into a secure client portal or downloading HIPPA approved software to your computer
  • Remember that e-mails can be intercepted and chat sessions hijacked unless both parties protect them with encryption. Make sure all communication is safe, not just the video session
  • Make sure there is a procedure to follow if your connection is spotty or you get disconnected.
  • At Life Solutions Counseling clients need the latest update of Adobe Flash Player, webcam, microphone, and a high-speed internet connection to engage in online counseling. Cable or DSL with a minimum download speed of 3Mbps and minimum upload speed of 384Kbps is adequate.

Life Solutions Counseling offers safe and secure video sessions within a protected client portal. There are no software downloads which makes it very simple to use on both ends.

Secure Electronic Records

Client records are securely stored online for seven years. After this, the data will be erased both by wiping the data and physically destroying the hard drives. We will always use as a certified company to destroy data on our site. We maintain secure records and client information thanks to our state of the art encryption system. All notes, files, and information are backed up hourly using a 256-bit encryption process at our Tier IV data center.


If there are any questions regarding this privacy policy you may contact us using the contacting information at the top of this page.